Drug Testing

Brilliance CRM: The Gold Standard in Chain of Custody for Drug Testing

Since 2015, Brilliance CRM has provided businesses and drug testing laboratories with a secure, verifiable chain of custody, ensuring compliance, accuracy, and legal integrity. Our HIPAA-compliant platform logs every step, view, and action, creating an ironclad record that has never been lost in court. Whether you're managing workplace drug testing, court-mandated screenings, or forensic analysis, Brilliance CRM delivers unmatched reliability and transparency. Designed for scalability, our system supports unlimited groups, clients, and custody records, empowering labs and businesses with the tools they need to streamline operations and safeguard results.

Comprehensive Drug Testing Management: Groups, Clients & Chain of Custody

Brilliance CRM offers three powerful modules tailored for drug testing operations: Groups, Clients/Subjects, and Chain of Custody. Unlike other drug testing software that limits the number of subjects or groups, our platform allows for unlimited scalability, ensuring that labs and businesses can manage their testing operations efficiently. Our Groups Module lets you organize testing by employer, agency, or court-mandated program. The Clients/Subjects Module enables easy tracking of individuals, with detailed history and status updates. Finally, our Chain of Custody Module ensures a fully documented, auditable trail from sample collection to final reporting, meeting the highest compliance standards.

Unmatched Compliance & Legal Protection

With HIPAA compliance, end-to-end encryption, and real-time logging, Brilliance CRM provides a bulletproof chain of custody that protects both businesses and laboratories from legal risks. Every action is recorded—who accessed the record, when it was viewed, and what changes were made—ensuring a transparent and defensible process. Unlike other drug testing platforms that lack full compliance tracking, our tamper-proof logging system ensures that test results and custody records hold up in employee disputes, corporate compliance reviews, and probate court cases.

Why Businesses & Labs Choose Brilliance CRM

Other drug testing software may offer basic tracking, limited storage, or restrictive user controls, but Brilliance CRM goes beyond. With unlimited subjects, flexible integrations, and legally proven record-keeping, our system supports workplace compliance programs, legal drug testing, and forensic toxicology. Whether you're an employer ensuring a drug-free workplace or a lab managing high-volume testing, Brilliance CRM is the most trusted solution for maintaining an unbroken chain of custody.

Customization by Business and/or Department

Brilliance CRM allows each account and department to pre-define drug testing panels, ensuring consistency and compliance with company policies, DOT regulations, and industry standards. Administrators can customize test panels based on specific job roles, risk levels, or legal requirements, eliminating manual selection errors and streamlining the testing process. These pre-configured drug panels ensure that every test follows the correct substances and cutoff levels, whether for pre-employment screenings, random testing, or post-incident evaluations. By automating test panel selection, businesses and laboratories can improve efficiency, accuracy, and regulatory compliance, while reducing administrative workload.

Drug Testing Groups

Advanced drug testing software allows laboratories to categorize and manage samples based on specific groups, such as corporate clients, legal entities, or research cohorts. This functionality enhances workflow efficiency by enabling tailored testing panels, customized reporting, and streamlined billing processes for each group. By organizing samples into distinct groups, laboratories can ensure that each client's unique requirements are met, improving overall service delivery and client satisfaction.

True Drug Testing Randomization

Within each Drug Testing Group there is the ability for a completely unique randomized drug testing selection process is powered by a cryptographically secure random generator, ensuring true unpredictability and eliminating bias. With 128-bit entropy, the odds of generating a duplicate GUID are astronomically low—so low that the probability of a collision is virtually zero, even with billions of selections. Participants in the random testing pool can be notified via automated email, SMS text message, or by securely checking within a website to check their testing status. Businesses have full control over the randomization schedule, allowing them to select individuals for testing on a weekly, monthly, quarterly, or yearly basis, with custom frequency settings to meet compliance needs. This flexibility ensures that organizations maintain DOT, OSHA, and industry-specific compliance standards while simplifying the management of workplace drug testing programs.

Drug Testing Group Screen Screenshots

Click on the thumbnails to see a full version of the module screen shots. (best viewed on tablet/desktop)

Drug Testing Clients & Subscribers

A robust client or subject management module is crucial for maintaining accurate records of individuals undergoing testing. Leading software solutions offer features like demographic data collection, test history tracking, and integration with electronic health records (EHR). These capabilities facilitate seamless communication between laboratories and clients, ensure compliance with regulatory standards, and provide a comprehensive view of each subject's testing history. Such detailed record-keeping is vital for accurate result interpretation and long-term data analysis.

Robust User Access through Defined User Roles

Brilliance CRM offers role-based access control (RBAC), ensuring that administrators and users only see the information relevant to their specific roles. This secure, permission-based system allows businesses and drug testing labs to define user access levels, preventing unauthorized viewing or editing of sensitive data. Administrators have full control, managing user roles, permissions, and workflow processes, while employees, clients, and lab personnel only access the data necessary for their responsibilities. This HIPAA-compliant structure safeguards confidential drug testing records while streamlining operations for businesses, legal professionals, and healthcare providers. With customizable access levels, Brilliance CRM ensures data integrity, compliance, and operational efficiency for all users.

Drug Testing Clients & Subscriber Screen Screenshots

Click on the thumbnails to see a full version of the module screen shots. (best viewed on tablet/desktop)

Drug Testing Chain of Custody

Maintaining an unbroken and verifiable chain of custody is critical in drug testing to ensure the integrity and legal defensibility of test results. Comprehensive software solutions provide digital chain of custody forms, real-time tracking of sample handling, and detailed audit logs. These features ensure that every action taken on a sample is recorded, from collection to analysis and reporting, thereby minimizing the risk of tampering or mismanagement. Such meticulous documentation is essential for meeting regulatory requirements and upholding the credibility of the testing process.

Customized User Dashboard

Brilliance CRM's customizable dashboard ensures that every user has instant access to the most pertinent chain of custody information as soon as they log in. Administrators, lab personnel, and business users can personalize their dashboard to display key metrics, pending actions, and test statuses, streamlining workflow efficiency. All chain of custody reports are securely stored and can be viewed online or downloaded as encrypted PDF files, ensuring compliance with HIPAA, DOT, and industry regulations. With real-time tracking, audit logs, and seamless document management, Brilliance CRM empowers businesses and laboratories to maintain an unbreakable chain of custody, enhancing both compliance and operational transparency.