Knowledge Base Articles

No Code CRM Solution

Brilliance CRM is a full-featured Customer Relationship Management (CRM) platform that offers a comprehensive range of features in a 'no code' environment. With Brilliance CRM, you can leverage all necessary functionality without coding. And if you require any customizations or additional features that are not included, we provide them at no extra cost.

Knowledge base (KB) ArticlE Information

In Brilliance CRM, you can easily provide education and information to your employees and customers. Many businesses will store the information in multiple places, in a non-categorized manner, or in a way that isn't available to all employees. Utilizing the Brilliance CRM Knowledgebase Articles you will be able to centralize all information.


A list of all the knowledge base articles, their category, publish status, and their visibility date.

General Information

The core information related to the KB article and the key detailed information to help your customers.


Specify the start/end date for the visibility of the KB Article. This is beneficial when you have a new KB Article replacing an existing one or timing the KB Article to come out with the release date of a specific product or software version.

Search Engine Optimization (SEO)

A true benefit of the KB Articles is that they can add value to your website's search capabilities if you have made the KB Articles accessible to users without being logged into the system.

Advanced Settings

There may be time that you want to embed some javascript or custom styles (CSS) information to either the header or footer of the detail pages.


All documents related to the specific Knowledge Base (KB) Article.