Communications

No Code CRM Solution

Brilliance CRM is a full-featured Customer Relationship Management (CRM) platform that offers a comprehensive range of features in a 'no code' environment. With Brilliance CRM, you can leverage all necessary functionality without coding. And if you require any customizations or additional features that are not included, we provide them at no extra cost.

Communications Information

Brilliance CRM offers SMS, MMS, email, and newsletter functionality. The "communication" feature enables CRM users to engage with customers and contacts through various communication channels. Here's an overview of how these functionalities work within a CRM:

SMS (Short Message Service): The CRM system allows users to send text messages directly to customers' mobile phones using SMS functionality. Users can compose SMS messages within the CRM platform, select the recipients, and send the messages individually or in bulk. SMS communication can be used for quick updates, reminders, notifications, or personalized messages, depending on the business requirements and customer preferences.
MMS (Multimedia Messaging Service): MMS functionality in the CRM system enables users to send multimedia messages that include text, images, videos, or other media content. MMS messages provide a more interactive and visually appealing communication method compared to SMS. Users can compose MMS messages within the CRM, attach multimedia files, and send them to customers or contacts who have opted to receive MMS messages.
Email: The CRM system incorporates email functionality, allowing users to send emails directly from within the CRM platform. Users can compose emails using rich text formatting, include attachments, and personalize the content based on customer information stored in the CRM. The CRM system may offer email templates, tracking features (such as open and click-through rates), and integration with email marketing tools for more advanced email campaigns.
Newsletter: The CRM system may include newsletter functionality, enabling users to create and send newsletters to a selected group of customers or contacts. Newsletter functionality typically involves creating visually appealing templates, designing the newsletter content, and scheduling the distribution. Users can segment their customer database based on specific criteria, such as interests, preferences, or purchase history, to target the right audience for the newsletters.

By offering SMS, MMS, email, and newsletter functionality, a CRM system allows businesses to leverage multiple communication channels to engage with customers effectively. These features enable personalized and timely communication, facilitate marketing campaigns, provide important updates, and enhance overall customer relationship management efforts.

Note: There is also SMS and MMS for those that have it turned on. For this area that is currently turned off from showing.

Send Messages

Grid

All of the messages that have been sent or are queued up to be sent.

General Information

The scheduled date, test mode, and who is supposed to receive this message.

Shared Images

The ultimate speed-up when sending. You will routinely use the same image when sending a quick email or picture message. This allows you to upload just once, and have the system size appropriately for the device for you.

Email

Email is essential for keeping in contact with your customers. No drag-and-drop. Just type out your brilliant email and go. This is about keeping it simple and avoiding staying behind the screen.

SMS

SMS stands for Short Message Service. It is a text messaging service that allows the exchange of short text messages between mobile devices, such as mobile phones, tablets, and some other types of devices. SMS messages are typically limited in length, commonly up to 160 characters, although modern messaging systems may allow longer messages by splitting them into multiple parts.

SMS is widely used for various purposes, including:

Personal Communication: SMS messages are commonly used for sending text messages to friends, family members, and colleagues.
Business Communication: Many businesses use SMS for sending transactional messages, notifications, and alerts to their customers. It's also used for two-factor authentication (2FA) and verification codes.
Marketing: SMS marketing involves sending promotional messages, advertisements, and offers to a list of subscribers.
Emergency Alerts: Government agencies and emergency services use SMS to send alerts and important information to the public during emergencies.
Automated Notifications: SMS is used for automated notifications, such as appointment reminders, delivery notifications, and flight updates.
Chatbots: Some applications and services use SMS for interactions with chatbots, allowing users to perform tasks or receive information via text messages.

SMS is a widely supported communication method, and it is compatible with virtually all mobile devices and carriers around the world. It is known for its simplicity, reliability, and fast delivery, making it a popular choice for various forms of communication.

MMS

MMS stands for Multimedia Messaging Service. It is a mobile communication standard that allows users to send multimedia content, such as pictures, videos, audio clips, and longer text messages, between mobile devices and even some non-mobile devices. MMS messages can include a combination of text and multimedia elements and are often used for sharing richer content than traditional SMS (Short Message Service) text messages.

Key characteristics of MMS include:

Multimedia Content: MMS allows users to send a wide range of multimedia content, including images, videos, audio files, and contact cards.
Enhanced Text: While MMS primarily focuses on multimedia, it also supports longer text messages compared to SMS. This can be useful for sending more detailed messages along with multimedia elements.
Cross-Platform: MMS is designed to work across various mobile devices, including smartphones, feature phones, and tablets. It can also be used with certain non-mobile devices, such as some email clients.
Carrier Support: MMS messages are typically sent and received through mobile carrier networks. This means that both the sender and recipient need to have a mobile data plan or a Wi-Fi connection to send and receive MMS messages.
Rich Media Sharing: Users commonly use MMS to share photos from their camera phones, videos, voice recordings, and other multimedia content. This makes it suitable for personal communication, sharing experiences, and social interaction.
Group Messaging: MMS supports group messaging, allowing users to send multimedia messages to multiple recipients simultaneously.

MMS has become a standard feature on most modern mobile devices and is widely used for personal communication, sharing experiences, and conveying information in a more visual and interactive manner compared to traditional text-based SMS messages. It is also used in various applications, including marketing campaigns, sharing visual content, and providing multimedia-rich customer support.