Community Enagement
That Fits All Municple Budgets

Why Your Service Based Business Needs Brilliance One

One System That Works the Way You Do.

Brilliance One isn't just another CRM or Light ERP system; it's your team's command center. From service requests to vendor management, billing, communication, and compliance. Everything connects in one place with the goal of brining customers into the door.

• Improve transparency and trust by giving residents one point of access for requests, communications and updates.
• Reduce operational overhead, duplication and manual tracking across departments like maintenance, permitting, utilities or recreation.
• Engage your community proactively — send alerts, share updates, collect feedback and build stronger civic relationships.
• Use data-driven insights to optimise services, forecast demand, monitor performance and justify budget decisions.
• Scale from a town to a region smoothly: add modules as you grow, integrate with legacy systems, maintain compliance and security.
• Core CRM / Citizen Management: Manage resident profiles, interaction history, service requests, communications, and contact information. Build a unified "citizen record" so you know who you're serving and how.
• Service Request & Work Order Management: Track maintenance, utilities, permits, inspections, complaints and tasks from submission to resolution. Ensures accountability and visibility across departments.
• Communications (Email + Text): Send alerts, announcements, reminders and newsletters. Reach citizens where they are (email, SMS) and keep your community informed and engaged.
• Online Bill Pay: Accept payments for utilities, permits, taxes, or facility rentals online. Secure processing, automated receipts, and integrated reporting save time and improve transparency.
• Self-Service Portal & Citizen Engagement: Provide an online portal or mobile access where residents can submit requests, view status, access resources, schedule appointments or pay fees. Improves satisfaction and reduces phone traffic.
• Analytics & Reporting Dashboard: Monitor key metrics: service response times, resident satisfaction, departmental workloads, recurring issues. Support data-driven decisions, transparency and budget justification.
• Reputation & Feedback Management: apture resident feedback, monitor sentiment, respond to concerns, and proactively improve services. A strong reputation helps with community trust and support for projects.
• Integrations & Compliance Module: Ensure the system talks to your utility billing, GIS, tax/assessment, accounting or legacy applications. Also handles data security, audit trails, and record-keeping for municipal compliance.
• Event & Facility Scheduling: Manage scheduling of public facilities (parks, halls, sports fields), events, rentals, and resource allocation in one place — makes civic facility management smoother and more transparent.
• Project Planning & Scheduling: Plan capital improvement projects, infrastructure repairs, or seasonal initiatives with simple scheduling tools. Define milestones, track progress, and see the entire project timeline at a glance.
• Asset Management: Track vehicles, equipment, and infrastructure assets with maintenance history and condition reports. Schedule preventive maintenance to extend lifespan and reduce downtime.
• Department Collaboration: Connect departments like Public Works, Utilities, and Parks & Recreation. Assign roles, share files, and centralize communication so projects move smoothly from start to finish.