Custom Software Development Included

Affordable
CRM Software

The pain point for many businesses is receiving software that gets you "so far" and leaves an essential item your business needs missing. Since 2013, we've been helping companies avoid hidden charges and have continued to evolve the software for our customers as part of their regular monthly fee.

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Our Agile Development Approach

At Brilliance CRM, we follow an **Agile software development methodology**, which allows us to adapt quickly to changing requirements while maintaining a structured approach. Our process is centered around **continuous collaboration**, **iterative improvements**, and **delivering value at every stage**. Instead of rigid planning, we prioritize customer feedback, ensuring that every module or feature we develop aligns with real-world use cases and business objectives.

Determining What Modules to Create

The decision to develop a new module or enhance an existing one begins with **identifying customer pain points and business needs**. We collect insights from multiple sources, including **customer feedback, industry trends, competitor analysis, and internal brainstorming sessions**. Once a potential module is identified, we conduct a **feasibility analysis** to assess its technical requirements, integration points, and expected impact on the CRM ecosystem.

Our Development Process

Once a module is approved for development, we follow a structured process to ensure its successful implementation:

  1. Requirement Gathering & Planning: We define the core functionality, user workflows, and key objectives of the module. This stage includes wireframing, prototyping, and stakeholder discussions to refine the vision.
  2. Sprint-Based Development: Our developers break the project into smaller, manageable tasks, known as sprints, typically lasting 1-2 weeks. Each sprint results in a working product increment, allowing for early testing and feedback.
  3. Continuous Testing & Quality Assurance: Throughout the development cycle, we conduct **automated and manual testing** to identify bugs, ensure security, and optimize performance.
  4. User Feedback & Iteration: After an initial release, we gather **real-world user feedback** and refine the module through additional development cycles.
  5. Deployment & Integration: Once a module meets our quality standards, we deploy it into the Brilliance CRM environment, ensuring seamless integration with existing features.

Ongoing Improvement & Support

Our work doesn’t stop at deployment. We continuously monitor performance, gather user insights, and roll out updates to enhance functionality. This iterative approach ensures that Brilliance CRM remains **cutting-edge**, **scalable**, and **aligned with the needs of modern businesses**.

By following this **structured yet flexible** process, we ensure that every feature we develop is **useful, secure, and seamlessly integrated**, empowering businesses to achieve greater efficiency and success.