Software As A Service (SAAS)
Brilliance CRM is a comprehensive Software as a Service (SaaS) solution designed to streamline your business operations. Our platform offers a flexible, user-friendly interface that enhances daily tasks, allowing you to focus on growth and efficiency.
As a robust Customer Relationship Management (CRM) system, Brilliance CRM empowers businesses to manage customer interactions effectively. Our intuitive design ensures ease of use, enabling teams to adopt the system quickly without extensive training. We prioritize affordability, offering a pricing model that provides value without compromising on features.
Brilliance CRM delivers tailored solutions to meet diverse organizational needs and is built to serve both business and government sectors. Our platform's versatility ensures it can adapt to various industries, providing the tools necessary for success.
Experience the efficiency and effectiveness of Brilliance CRM—a solution crafted to elevate your organization's performance.
Made In USA
We are proud that we are not only U.S. Veteran-Owned but that everything is run 100% out of the USA. Our two primary owners served in the U.S. Army and US Marines.
Security Focused Mindset
We take security seriously. We provide a dedicated database to every full customer, HIPPA, full AES-256 encryption, daily backups, intrusion detection, and more.
Custom Development Included
We include all software development so that you can have a strong product with the features your business needs at a price every business can afford.
Brilliance CRM Full Introduction Video
A 50,000-foot overview of what is available to you with Brilliance CRM.
What is our secret sauce?
We have several key technologies that are designed to empower your business. A few of the key differentiators that we offer are:
- Artificial Intelligence: We do not make AI (Artificial Intelligence) the central focal point of Brilliance CRM. We still believe a human is the best for all interactions with current and potential customers. AI should be used as a tool to augment the system's users. By doing so, we do not lock you into a single platform. We let you pick and choose the AI platform that works best for your business in the industry you are in.
- SMS/MMS/SMTP Messaging: When it comes to sending messages, whether through your phone, text messaging, or through email, having more than one choice is key. We do this by allowing you access to Twillio or Telnyx for your texting and unlimited SMTP providers. Our infrastructure will allow for adding more texting providers as you find providers you want to integrate with your business. Every phone number for texting and email address entered is verified to be valid and can be sent to.
- Payments: We have a secure, PCI compliant, payment vault. This allows us to store credit cards and utilize multiple payment providers. This allows you to easily change from Stripe, Square, PayPal, or a custom payment provider quickly and easily without having to ask your customers for a new card. Our vault works to keep the cards current by sending out notifications for expiring cards prior to their expiration.
- Unified Interface: The most tedious part of our system is a consistent user experience (UX). We list it as having a consistent and easy-to-use interface, which is key to speed entry for your employees and customers if you want to allow them access to the system.
Everything You Need, Nothing You Don't
We have structured everything within Brilliance CRM to provide you with everything you need to be productive.
- Easy to Learn
- Full-Featured
- Unlimited Users
- Priced Fairly
- Security Focused
You only pay for what you need to operate and run your business efficiently.
Core Brilliance CRM Modules
Below, you will see a list of the core modules that every Brilliance CRM customer receives. These are the modules that all businesses require with the highest level of security, including HIPAA capabilities out of the box.
Accounts
Centralize all your relationship management with the Accounts module. Effortlessly manage customers, leads, and vendors in one unified platform. Gain a holistic view of your interactions, streamlining your sales and customer service processes. This module provides a foundation for organized and efficient relationship management.
Addresses
Organize crucial contact details with the Addresses module. Store and manage phone numbers, email addresses, important dates, and links, alongside custom demographic information. This ensures a consistent and comprehensive view of your contacts. Simplify data management with customizable fields to fit your unique needs.
Communications
Reach your audience effectively with the Communications module. Send targeted newsletters, bulk SMS messages, and generate trackable QR codes for direct marketing campaigns. Enhance customer engagement with versatile communication tools. Track campaign effectiveness and optimize your outreach.
Security
Protect your valuable data with robust security features. Utilize pre-defined or custom security groups to control user access. Benefit from a software-based firewall and an intrusion detection system for enhanced protection. Implement business rules with ease and maintain a secure environment.
Settings
Customize your CRM experience with comprehensive global and module settings. Tailor the system to your specific business requirements with intuitive controls. Adapt workflows and functionalities quickly to meet evolving needs. Gain complete control over your CRM environment.
Tools
Streamline data management with powerful tools for bulk data uploads and document management. Import large datasets into your modules efficiently. Attach relevant documents to records or make them generally accessible. Enhance productivity with tools designed for seamless data handling.
Users
Manage user access and permissions with the Users module. Assign users to accounts, grant specific security rights, and track user interactions. Ensure accountability and maintain a secure environment by monitoring user activity. Control who has access to what is within your CRM.
Let's Get Started, Today!
When you're ready to grow your business or see how we can help you grow your business, we are here and ready for you. Our focus and success are based on your success using the tools we have created to help you.
Signup Contact Us for QuestionsManagement Team
Brilliance CRM consists of individuals who have served in the United States Military or are spouses of soldiers who have served. We believe that the leadership the military has provided us allows us to help lead your business to success.
Jordan Feasel
Chief Executive Officer / FounderOur leader and coordinator, Jordan, ensures everything runs efficiently. He aligns all new business partnerships within the Brilliance CRM system. Jordan served his country as a U.S. Marine.
John Marx
Chief Innovation Officer / FounderOur resident "Code Ninja" and lead software developer for Brilliance CRM. John served in the U.S. Army.
Contact
We are always here to answer your questions. If you need to make a support request, we ask you to go here so that you go straight to the Customer Support team members.
Location:
Headquartered in Cullman, AL 35055