Digital Marketing Services
If you need more than just a Customer Relationship Management (CRM) system or services with your CRM our entire division, Fawkes Digital Marketing, is your source for affordable web design, search engine optimizaiton (SEO), and reputation management. In fact, they use Brilliance CRM to run everything, including the 24x7 monitoring of everything.
Made In USA
We are proud that we are not only US Veteran-Owned but that everything is run 100% out of the USA. Our two primary owners served in the US Army and US Marines.
Security Focused Mindset
We take security seriously. We provide a dedicated database to every full customer, HIPPA, full AES-256 encryption, daily backups, intrusion detection, and more.
Custom Development Included
We include all software development so that you can have a strong product with the features your business needs at a price every business can afford.
Brilliance CRM Full Introduction Video
A 50,000 foot overview of what is available to you with Brilliance CRM.
What is our secret sauce?
We believe we have several key technologies that are designed to empower your business. A few of the key differentiators that we offer are:
- Artificial Intelligence: We do not make AI (Artificial Intelligence) at the central focal point of what Brilliance CRM is. We still believe a human is the best for all interactions with current and potential customers. We believe that AI should be used as a tool to augment the users of the system. By doing so we do not lock you into a single platform. We let you pick and choose the AI platform that works best for your business in the industry you are in.
- SMS/MMS/SMTP Messaging: When it comes to sending messages whether through your phone via text messaging or through email having more than one choice is key. We do this by allowing you access to Twillio or Telnyx for your texting and an unlimited number of SMTP providers. Our infrastructure will allow for adding more texting providers as you find providers you want to integrate with your business. Every phone number for texting and email address entered is verified that it is valid and able to be sent to.
- Payments: We have a secure, PCI compliant, payment vault. This allows usto store credit cards and utilize multiple payment providers. This allows you to easily change from Stripe, Square, PayPal, or a custom payment provider quickly and easily without having to ask your customers for a new card. Our vault works to keep the cards current by sending out notifications for expiring cards prior to their expirations.
- Unified Interface: The most boring part of our system is a consistent user experience (UX). We list it as we feel having a consistent and easy-to-use interface is key to speed entry of your employees as well as for your customers, if you want to allow them access to the system.
Everything You Need, Nothing You Don't
We have structured everything within Brilliance CRM to provide you with everything you need to be productive.
- Easy to Learn
- Full Featured
- Unlimited Users
- Priced Fairly
- Security Focused
You only pay for what you need to efficiently operate and run your business.
Modules
With over twenty modules, we have what your business needs. You get the modules your business needs today, and none it doesn't. We don't believe in paying for features/functionality that don't apply to your business.
Accounts
Keep track of your customers, leads, and vendors in a single place.
Communications
Send newsletter emails and bulk texts to subscribers, customers, and employees. Generate trackable QR Codes as a direct marketing channel to your customers.
Users
Assign users to your Accounts, allow them access to the system, assign security rights you want them to have, and track all interactions of the users of your Accounts.
Security
Use pre-defined, customize, or create your own security groups. Handle the system's security with our software-based firewall and easy-to-understand business rules and intrusion detection system.
Artificial Intelligence
Utilize artificial intelligent technology to optimize your workflow, improve your business processes, and get your work done in a timely manner.
Tools
Within the tools, you can upload data in bulk into the modules your business is using and upload documents that are attached to modules or made generally available.
Let's Get Started, Today!
When you're ready to grow your business or see how we can help you grow your business, we are here and ready for you. Our focus and success are based on your success using the tools we have created to help you.
Signup Contact Us for QuestionsManagement Team
Brilliance CRM consists of individuals who have served in the United States Military or are spouses of soldiers who have served. We believe that the leadership the military has provided us allows us to help lead your business to success.
Jordan Feasel
Chief Executive Officer / FounderOur leader and coordinator, Jordan, ensures everything runs efficiently. He aligns all new business partnerships within the Brilliance CRM system. Jordan served his country as a U.S. Marine.
John Marx
Chief Innovation Officer / FounderOur resident "Code Ninja" and lead software developer for Brilliance CRM. John served in the U.S. Army.
Contact
We are always here to answer your questions. If you need to do a support request, we ask you to go here so that you go straight to the Customer Support team members.
Location:
Headquartered in Cullman, AL 35055